Refund and Returns Policy

How to Make a Return

We at TheHerbalPlus.com want to ensure your complete satisfaction with every order. If you are not fully satisfied with a product, you may return it following the guidelines below.

Return Process

If you decide to return an item within 24 hours of receiving your order, please make sure the item is unopened and unused. Then, contact our Customer Care Team to start the return process.

To initiate a return, please reach out to us via:

When contacting us, please provide the following details:

  1. Order Number – Your unique order number helps us quickly locate your purchase.
  2. Item Name – Specify the exact item(s) you wish to return.
  3. Reason for Return – Let us know why you’d like to return the product.

Our Customer Care Team will review your return request and guide you through the next steps. We strive to make the return process straightforward and efficient.

Shipping Your Return

Once your return is approved, we will provide you with the return address and instructions. For standard shipping returns, please provide us with the tracking number once your return has been shipped. This tracking number helps us verify your return and ensures that it is marked correctly in our system.

Note: Shipping costs for returns are the responsibility of the customer, unless the item was damaged or incorrect upon delivery.

Refund and Return Policy for TheHerbalPlus.com

At TheHerbalPlus.com, we strive to provide high-quality health supplements and skincare solutions to enhance your well-being and confidence. We understand that there may be instances where returns or refunds are necessary, and we are here to make the process as smooth as possible.

1. Eligibility for Returns

  • Items must be unused, unopened, and in their original packaging.
  • The return request must be initiated within 30 days of the purchase date.
  • Due to health and safety concerns, opened items, especially supplements and skincare products, cannot be returned unless they are defective or damaged upon arrival.

2. Non-Returnable Items

  • Gift cards, promotional items, and items marked as final sale are non-returnable.
  • For health and hygiene reasons, all opened and used products are not eligible for return.

3. Return Process

  • Contact our Customer Support team at [email protected] with your order details and the reason for the return.
  • We will provide a return authorization and shipping address for eligible items.
  • You are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 7–10 business days.
  • Please note that any initial shipping fees are non-refundable.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
  • We will arrange for a replacement or full refund, including any shipping fees incurred.

6. Exchanges

  • Exchanges are only offered for the same item if it is defective or damaged.
  • If you need a different item, please return the original product and place a new order.

7. Contact Us

For any questions or concerns regarding returns or refunds, feel free to reach out to our support team at [email protected] or call us at +923090457881.

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